JOB PURPOSE

Customer Experience Associates are the foundation of our call centre team. They respond to customers in real time, find solutions, and make customers feel valued. Key skills they must bring to the table are.

Knowledge Retention : Absorbing information about the company s products, procedures, metrics and customer support etiquette

Empathy : Engaging in active listening with callers and re-assuring or calming angry customers as needed

Experience : Managing customers needs to satisfaction and striving for a outstanding customer experience
PRINCIPAL ACCOUNTABILITIES

Call Centre Customer Experience Associate should be adept at:
Manage critical desk of inbound calls in a timely manner
Follow communication scripts when handling different topics




Must have an excellent attitude towards their work and empathy for their customers needs
Ability to handle complex scenarios
Frequently attend trainings to improve knowledge and performance level
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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