Roles and Responsibility
Manage and supervise a team of customer support representatives to achieve high levels of customer satisfaction.
Develop and implement process improvements to increase efficiency and productivity.
Analyze customer feedback and provide insights to enhance the overall customer experience.
Collaborate with other teams to resolve complex issues and improve service quality.
Train and coach team members to enhance their skills and knowledge.
Monitor and report on key performance indicators to identify areas for improvement.

Job Requirements
Proven experience as a Team Leader or similar role in a customer-facing setting.
Excellent communication, interpersonal, and problem-solving skills.
Ability to work in a fast-paced workplace and adapt to changing priorities.
Solid analytical and decision-making skills with attention to detail.
Experience with CRM software and other customer support tools.
Ability to lead and motivate a team to achieve exceptional results.

📌 Team Leader Operations International Malad
🏢 TP
📍 Malad