Position Summary
We are looking for an experienced B2B Head Operations to lead the operational backbone of our Sub-Broker, Franchise, and Channel Partner network.
This role is responsible for onboarding, servicing, compliance, and process efficiency across our partner ecosystem ensuring partners are fully supported, compliant, and equipped to operate smoothly.
This is an operations and partner-servicing role, not a sales/revenue-target role.
Prior experience in a share broking firm is mandatory.

Key Responsibilities
Oversee end-to-end operations for the Sub-Broker / Franchise / Channel Partner network Manage onboarding, documentation, and compliance processes for recent partners
Ensure smooth day-to-day servicing of partners and timely resolution of operational queries
Develop, implement, and continuously improve SOPs to enhance partner experience and turnaround time
Coordinate with Sales, Compliance, IT, and Back-Office teams to ensure seamless partner support Conduct training sessions for partners on platforms, processes, and regulatory requirements




Monitor partner activity and ensure adherence to exchange/SEBI compliance norms Handle partner escalations and coordinate cross-functionally for timely closure Maintain and present MIS/operational reports on partner network health to senior management
Drive process automation and operational efficiency across the partner lifecycle
Maintain and update business plans/operational frameworks for the partner network

Key Requirements
Bachelor's degree in Finance, Economics, Business Administration, or a related field
Minimum 5+ years of experience in operations/partner servicing within stock broking or financial services (not a sales quota-carrying role)
Solid understanding of stock market operations, exchange processes, and regulatory/compliance requirements (NSE/BSE/SEBI)
Prior experience managing Sub-Broker/Franchise/Channel Partner operations preferred
Solid process orientation with the ability to design and implement SOPs
Excellent coordination, communication, and problem-solving skills
Ability to manage escalations calmly and drive resolutions across teams
Strong analytical skills with MIS/reporting experience.

📌 B Head Operations Broking Sub Broker & Channel Partner Ops Vadodara
🏢 A C Agarwal Share Brokers
📍 Vadodara