Roles and Responsibility
Troubleshoot and resolve technical issues related to desktop and site support.
Provide timely and effective solutions to client queries and concerns.
Collaborate with internal teams to ensure seamless service delivery.
Conduct regular maintenance and updates of systems and equipment.
Develop and implement process improvements to enhance efficiency and productivity.
Ensure compliance with company policies and procedures.
Job Requirements
Robust knowledge of computer hardware, software, and networking concepts.
Excellent problem-solving and analytical skills.
Ability to work independently and as part of a team.
Effective communication and interpersonal skills.
Robust attention to detail and organizational skills.
Familiarity with IT service management frameworks and best practices.
Company name: TELEPERFORMANCE GLOBAL BUSINESS PRIVATE LIMITED.