Roles and Responsibility
Analyze real-time data to identify trends and patterns, providing insights to stakeholders.
Develop and maintain reports to track key performance indicators and metrics.
Collaborate with team members to resolve issues and improve processes.
Monitor and control attrition rates to ensure high-quality service delivery.
Identify opportunities for process improvements and implement changes.
Provide exceptional customer service through effective communication and problem-solving.

Job Requirements
Minimum 2 years of experience in a similar role within the BPO industry.
Solid knowledge of WFM principles and practices, including scheduling and forecasting.
Excellent analytical and problem-solving skills, with attention to detail.
Ability to work effectively in a quick-paced environment and prioritize tasks.
Solid communication and interpersonal skills, enabling collaboration with cross-functional teams.
Experience with reporting tools and software, such as Excel or other analytics platforms.

📌 Wfm Real Time Analyst I Malad
🏢 TP
📍 Malad