Role & responsibilities
Manage the end-to-end onboarding process for doctors, including documentation verification, credential validation, and profile activation.
Coordinate with doctors to collect required documents and ensure timely completion of onboarding formalities.
Map doctors to the appropriate specialties, consultation services, and schedules based on operational requirements.
Monitor daily operations to ensure adherence to defined SLAs, KPIs, and process compliance.
Act as the primary point of contact for operational escalations and resolve issues related to doctor consultations in a timely manner.
Provide regular feedback and operational guidance to doctors to improve consultation quality and ensure adherence to standard operating procedures (SOPs).
Handle doctor and user queries professionally, ensuring a seamless consultation experience.




Collaborate with cross-functional teams, including Product, Customer Support, Medical, and Technology teams, to resolve operational challenges.
Prepare and maintain operational reports, dashboards, and MIS using MS Excel and Google Sheets.
Track operational metrics, identify process gaps, and recommend improvements to enhance efficiency and service quality.
Ensure accurate maintenance of operational records while complying with internal policies and data confidentiality standards.
Support process improvement initiatives and contribute to automation and workflow optimization.
Work in rotational shifts, including weekends and public holidays, to ensure uninterrupted operational support.

📌 Executive Gurugram (India)
🏢 TATA 1 MG
📍 India