We are looking for a skilled Team Leader to join our Operations team at TELEPERFORMANCE GLOBAL BUSINESS PRIVATE LIMITED. The ideal candidate will have a robust background in CRM/IT Enabled Services/BPO and excellent leadership skills.

Roles and Responsibility
Manage and supervise a team of operations professionals to achieve business objectives.
Develop and implement process improvements to increase efficiency and productivity.
Analyze operational data to identify trends and areas for improvement.
Collaborate with cross-functional teams to resolve issues and enhance customer satisfaction.
Train and mentor team members to enhance their skills and knowledge.
Monitor and control expenses to ensure cost-effectiveness.

Job Requirements
Proven experience as a Team Leader in Operations or a related field.
Robust understanding of CRM/IT Enabled Services/BPO operations.
Excellent communication, leadership, and problem-solving skills.
Ability to work in a fast-paced environment and adapt to changing priorities.
Robust analytical and decision-making skills.
Experience with process improvement initiatives and team management tools.

📌 Team Leader Operations Gurugram
🏢 TP
📍 Gurugram