We are looking for a skilled Team Leader to join our Operations team at TELEPERFORMANCE GLOBAL BUSINESS PRIVATE LIMITED. The ideal candidate will have a strong background in CRM/ IT Enabled Services/BPO and 2 to 7 years of experience.

Roles and Responsibility
Manage and oversee daily operations to ensure efficiency and productivity.
Develop and implement process improvements to boost customer satisfaction and reduce costs.
Lead and motivate a team of professionals to achieve operational excellence.
Collaborate with cross-functional teams to align with business objectives.
Analyze performance metrics and provide insights for future improvements.
Ensure compliance with company policies and procedures.

Job Requirements
Proven experience as a Team Leader or similar role in the CRM/ IT Enabled Services/BPO industry.
Robust knowledge of CRM systems, IT services, and BPO processes.
Excellent leadership, communication, and problem-solving skills.
Ability to work in a fast-paced workplace and adapt to changing priorities.
Solid analytical and decision-making skills with attention to detail.
Experience in managing and mentoring a team of professionals.

📌 Team Leader Operations Malad
🏢 TP
📍 Malad