Why Join KJPGPL as a Customer Success Analyst?
Day shift role for a better work-life balance
Competitive compensation in the market
Prime office location in Jubilee Hills, Hyderabad
Strong growth opportunities opportunities
Positive and employee-friendly work culture
Opportunity to work with a trusted and reputed jewellery brand
About the Role
We are looking for a detail-oriented and customer-focused Customer Success Analyst to support our high-volume data processing and customer engagement operations. This role involves handling outbound calls, analyzing customer interactions, improving performance, and enhancing customer satisfaction through data-driven insights.
The ideal candidate will play a key role in optimizing the customer journeyfrom initial contact to long-term engagementwhile maintaining high service standards and improving key metrics such as FCR, AHT, SLA, CSAT, and NPS.
Key Responsibilities
Customer Interaction & Outbound Calling
Make effective and productive outbound calls
Engage with customers based on assigned segments
Ensure adherence to KPI’s such as Handling Premier Customers Profiles, KYC updation, Explaining about schemes and offers, collecting referrals, Inviting for a store visit, Post sales service calls.
Performance & Analysis
Analyze call data and customer interactions to identify trends and areas for improvement
Improve customer experience and retention through actionable insights
Regularly update customer details and interaction notes
Validate and maintain the customer database
Qualifications
Any Graduate
1–5 years of outbound calling experience preferred
Experience in outbound call centre operations will be preferred
Proficiency in any two languages among Telugu, Hindi, and English preferred
Immediate joiners are preferred
Skills Required
Strong customer service and relationship-building abilities
Basic knowledge of CRM tools
Customer empathy and attention to detail
Good voice modulation and listening skills
Compensation & Perks
Market-competitive salary with attractive incentives
Provident Fund (PF)
Paid leaves
Daily snacks
Yearly bonus
Health insurance
Learning and development opportunities
Friendly and supportive work workplace
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