Key Responsibilities
Provide technical support to end users via phone, chat, email, and remote tools.
Troubleshoot and resolve issues related to desktops, laptops, Mac systems, and mobile devices.
Handle incidents and service requests using ServiceNow.
Support collaboration tools such as Slack, Zoom, and Remote Desktop (RDP).
Perform basic troubleshooting for Outlook, VPN connectivity, and email access issues.
Assist users with OneDrive and SharePoint access, syncing, and basic usage issues.
Provide support for Mac OS and iOS / Android devices, including basic configuration and troubleshooting.
Manage password resets, access requests, and basic account-related issues.
Ensure timely documentation of incidents, resolutions, and standard procedures.




Deliver a high standard of customer service and user communication.

Required Skills & Experience
3+ years of experience in IT Support / Service Desk / Desktop Support.
Hands-on experience with:
ServiceNow (incident & request management)
Slack, Zoom, and RDP
Microsoft Outlook
VPN (basic troubleshooting and connectivity support)
OneDrive & SharePoint
Solid working knowledge of:
Windows OS
Mac OS
Mobile Device Support (iOS & Android)
Understanding of basic networking and connectivity concepts.
Robust verbal and written communication skills.
Customer-focused mindset with the ability to multitask and prioritize issues

📌 It Service Desk Analyst Hyderabad (India)
🏢 NexTurn
📍 India