We are looking for a highly skilled and experienced Customer Experience Executive to join our team at TELEPERFORMANCE GLOBAL BUSINESS PRIVATE LIMITED. The ideal candidate will have a robust background in customer experience management and excellent communication skills.

Roles and Responsibility
Develop and implement effective customer experience strategies to enhance customer satisfaction.
Collaborate with cross-functional teams to identify and resolve customer complaints and issues.
Analyze customer feedback and provide insights to improve business processes.
Create and maintain customer relationship management systems to track interactions.
Train and support employees on customer service best practices.
Monitor and report on customer experience metrics to senior management.

Job Requirements
Proven experience in customer experience management or a related field.
Excellent communication, problem-solving, and analytical skills.
Ability to work in a quick-paced setting and meet deadlines.
Strong knowledge of CRM software and customer service principles.
Experience working with IT enabled services or BPO industry is preferred.
Any graduate degree from a recognized university.

📌 Customer Experience Executive Gurugram
🏢 TP
📍 Gurugram