07 Aug
|
Kriyalogic Technologies
|
Hyderabad
07 Aug
Kriyalogic Technologies
Hyderabad
Key Responsibilities:
Monitor and evaluate customer interactions (Calls, Chats, Emails).
Conduct quality audits and provide feedback to agents.
Prepare quality reports and identify improvement areas.
Ensure adherence to quality standards and process compliance.
Support calibration and continuous improvement initiatives.
Requirements:
Prior experience in Quick Commerce or E-Commerce process is mandatory.
Experience in QA within Customer Support/BPO operations.
Solid analytical, communication, and reporting skills.
Valuable knowledge of quality metrics and MS Excel.
📌 Bpo Quality Analyst Quick Commerce / E Commerce Process Hyderabad
🏢 Kriyalogic Technologies
📍 Hyderabad