We are looking for a Patient Service & Grievance (PSG) Executive to manage patient complaints, ensure timely resolutions, and enhance overall patient experience. The role involves complaint handling, coordination with internal teams, root cause analysis, documentation, compliance adherence, and customer satisfaction management.

The ideal candidate should possess robust communication, problem-solving, and interpersonal skills with the ability to handle sensitive situations professionally. Candidates with experience in healthcare, hospitals, customer service, quality, or operations will be preferred.

Key Responsibilities:
• Handle and resolve patient complaints across multiple channels
• Ensure adherence to defined TATs and service standards
• Conduct complaint investigations and root cause analysis




• Maintain complaint records, reports, and dashboards
• Coordinate with stakeholders for effective resolution
• Support patient experience and service improvement initiatives

Eligibility:
• Graduate in any discipline
• 15 years of experience in customer service / grievance handling / healthcare operations
• Hospital or healthcare industry experience preferred

Skills Required:
Complaint Handling | Patient Relations | Customer Service | Documentation | Communication Skills | MS Excel & Reporting | Problem Solving | Compliance Management

📌 Hiring Patient Service & Grievance Executive Hyderabad (India)
🏢 Sadguru Healthcare Services
📍 India