Role & responsibilities:
Lead high-impact RCA investigations for complex production incidents across software, infrastructure, industrial controls, and production SOP execution.
Chair structured, blameless RCA reviews aligned with ITIL Problem Management, ensuring fact-based analysis, transparent ownership, and timely resolution of systemic issues.
Serve as a customer-facing technical leader for RCA discussions, investigation updates, and formal deliverables within defined SLA timelines.
Partner with cross-functional SME teams to drive investigation progress, validate findings, and ensure corrective actions are implemented and verified.
Analyze logs, telemetry, system data, incident trends, and RCA datasets to identify root causes, recurring patterns, and improvement opportunities.
Develop transparent RCA reports, executive summaries, dashboards, and leadership presentations for internal and customer stakeholders.
Translate complex technical findings into clear business impact, customer impact, risks, decisions, and recommended actions.




Drive strategic Continuous Service Improvement initiatives that reduce repeat incidents, improve system stability, strengthen reporting, and reduce investigation toil through automation and tooling.
Influence organizational priorities by converting RCA findings and trend analysis into actionable improvement work across software, infrastructure, industrial controls, and production processes.
Own follow-through on Problem Management actions by tracking problem tickets, coordinating owners, and ensuring corrective actions are completed with measurable outcomes.
Support team management as a senior individual contributor by mentoring team members, improving RCA quality standards, and elevating team execution.
Act as a trusted advisor to leadership by presenting investigation outcomes, risk trends, and improvement recommendations in a transparent and actionable manner.
Provide occasional support outside standard business hours based on critical incident, customer, or workload demands.

📌 Senior Site Reliability Engineer Hyderabad
🏢 4sight
📍 Hyderabad