Roles and Responsibility
Manage and oversee daily operations to ensure efficiency and productivity.
Develop and implement strategies to improve operational performance and customer satisfaction.
Lead and motivate a team of professionals to achieve their goals.
Analyze data and metrics to identify areas for improvement and optimize processes.
Collaborate with cross-functional teams to achieve business objectives.
Ensure compliance with company policies and procedures.
Job Requirements
Proven experience as a Team Leader in a BPO/Call Centre setting.
Strong knowledge of operational management and leadership principles.
Excellent communication, interpersonal, and problem-solving skills.
Ability to work in a fast-paced setting and adapt to changing priorities.
Solid analytical and decision-making skills.
Experience working with international teams and clients is preferred.
📌 Team Leader Operations International Gurugram
🏢 TP
📍 Gurugram
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