Payroll Analyst

Job Summary

The Payroll Analyst is responsible for executing end-to-end US payroll processes with high accuracy and ensuring compliance with statutory regulations. The role supports timely payroll delivery, handles employee queries, and ensures reconciliation and reporting standards are met across payroll cycles.

Key Responsibilities
Process end-to-end US payroll (weekly, bi-weekly, semi-monthly, monthly)
Validate payroll inputs including current hires, terminations, bonuses, commissions, and deductions
Ensure compliance with US federal, state, and local payroll regulations
Calculate and verify payroll taxes including FICA, FUTA, SUTA, and federal/state income tax withholdings
Manage W-2, W-4, 1099 forms, and year-end activities
Handle employee and client payroll queries through voice and email support channels
Investigate payroll discrepancies and ensure timely resolution
Perform payroll audits, reconciliations, and reporting
Coordinate with internal teams (HR, Benefits, Finance) and external vendors
Ensure adherence to SLA timelines and quality standards in a client-facing environment

Required Qualifications

B.Com / M.Com / MBA (Finance/HR)

Experience Requirements

14 years of payroll experience

Key Skills & Competencies
Attention to detail and accuracy




Knowledge of payroll processing and compliance
Confidentiality and data integrity
Problem-solving skills

Tools & Systems

ADP, SAP, Workday, Oracle (preferred), SNow

Stakeholder Interaction

Employees, HR, Finance teams

Success Metrics / KPIs
Payroll accuracy
SLA adherence
Query resolution time
Compliance adherence

Communication & Voice Skills (Mandatory)
Excellent spoken English with a clear, neutral/global accent
Strong articulation, pronunciation, and qualified tone for US audiences
Proven ability to handle voice-based interactions with US clients and employees
Strong listening and comprehension skills, especially for accent diversity
Ability to explain payroll calculations, tax deductions, and discrepancies clearly and confidently
Professional phone etiquette with experience in client-facing/service environments

Communication Requirements
Comfortable working in a voice + non-voice support model (calls, emails, case management systems)
Experience handling high-volume employee queries over calls
Willingness to work in US shifts / night shifts to support client time zones
Prior exposure to HRO, BPO, or shared services workplace preferred

📌 Payroll Analyst Hyderabad
🏢 Tata Consultancy Services
📍 Hyderabad