Role & responsibilities

Business analysis & requirements shaping work with leads to elicit, validation, and document needs;

define MVP scope and acceptance criteria; and ensure solutions meet operational requirements across UTX

services.
Fundamental understanding of cloud services and products, including core concepts (compute, storage,

networking), managed services, security/identity, and cost/operations basics.
Process mapping & operational design: Partner with the leads to support governance of end-to-end

process architecture by driving development and maintenance of process maps and documentationcapturing

roles, handoffs, controls, and standards—while incorporating Lead feedback and ensuring artifacts remain

current and consistent.
Experience engineering integrations with third-party platforms and ServiceNow-to-ServiceNow integrations,

including interface design, error handling, and operational supportability.
Capacity, load and performance management: Ability to forecast and support leads to manage demand

vs. capacity, monitor SLAs/KPIs, escalate risks early, and drive corrective actions to prevent breaches and

improve service outcomes.
Experience with Azure data services,



including building/operating data pipelines (e.g., Azure Data Lake)

and integrating curated data into 3rd Party Applications such as Power BI/Tableau Creator.
Demonstrated understanding of the Software Development Life Cycle (SDLC) supporting application

development and delivery across planning, requirements, design, build, testing, release, and post-production

support, and assisting with coordination across cross-functional teams to track scope, schedule, quality, and

risk.
Familiarity with project management tools such as Jira and/or other DevOps/ALM platforms (e.g., Azure

DevOps, Rally, ServiceNow, GitLab/GitHub) to support backlog management, sprint planning and tracking,

delivery monitoring, and status reporting on risks and dependencies across the delivery lifecycle.

Mandatory certifications
PL-300 (Microsoft Power BI Data Analyst) / Azure Data Analyst Associate
AZ-900 (Microsoft Azure Fundamentals) equivalent or higher
ServiceNow Certified System Administrator (CSA)
ITIL v3/v4 (Information Technology Infrastructure Library) certification

📌 Data Engineer Hyderabad
🏢 Cloudxtreme
📍 Hyderabad