Role & responsibilities

ServiceNow ITOM Developer

Location: Chennai

Experience: 4+ Years

Job Summary

We are seeking a skilled ServiceNow ITOM Developer with expertise in implementing and configuring ITOM suite components, integrations, and scripting. The ideal candidate will have solid technical knowledge of infrastructure environments, monitoring tools, and ServiceNow platform capabilities.

Key Responsibilities
Develop and implement ServiceNow ITOM suite components, including:
CSDM
CMDB
Discovery
Service Mapping
Event Management
Understand infrastructure workplace setup (Server, Network, Storage, etc.).
Work with monitoring tools and integrate them with ServiceNow.
Perform unit testing, system integration testing, performance testing, and user acceptance testing.
Create repeatable processes for development, testing, staging, and production environments ensuring reliability and high availability.
Develop integrations using REST API, SOAP, or other technologies.
Work with base platform features and reporting capabilities.
Adhere to Agile/Scrum methodology and ITIL standards.
Ensure compliance with the Software Development Lifecycle (SDLC).





Required Qualifications
ServiceNow Certified Systems Administrator.
Knowledge of Agile/Scrum methodology.
Basic understanding of ITIL/industry standards.
Familiarity with SDLC processes.

Technical Skills
ServiceNow ITOM suite (CSDM, CMDB, Discovery, Service Mapping, Event Management).
Basic knowledge of Cloud fundamentals and Windows/Unix administration.
Intermediate understanding of infrastructure environments.
Scripting and RegEx expertise:
JavaScript
Unix Shell scripting
Windows scripting
PowerShell
Integration experience using REST API, SOAP, JDBC, SFTP.

Behavioral Competencies
Effective verbal and written communication skills for technical and non-technical audiences.
Solid interpersonal skills for collaborative teamwork.
Ability to participate and provide feedback during planning meetings (pre-iteration and retrospectives).

Preferred Certifications
ITIL V3/V4 Foundation Certification.
ServiceNow certifications in Discovery, Event Management, and Service Mapping.

Preferred candidate profile

📌 Tcs F Servicenow Itom Developer Chennai (India)
🏢 Tata Consultancy Services
📍 India