Role- Senior Technical Consultant

Shifts- UK Shift-2 PM to 11 PM

Skills:-ServiceNow Consultant Customer Service Management (CSM), CSM Portal ITSM.
Exp- 5 to 7years of overallServiceNow implementation experience.

Job Summary
We are seeking an experienced ServiceNow Consultant with robust expertise in Customer Service Management (CSM), CSM Portal development, and IT Service Management (ITSM). The ideal candidate will be responsible for designing, configuring, customizing, and implementing ServiceNow solutions that improve customer experience and streamline service operations.

Key Responsibilities
ServiceNow CSM
Design and implement ServiceNow CSM solutions based on business requirements.
Configure Customer Service Management modules including:
Case Management
Account and Contact Management
Consumer Service Management
Entitlements and Contracts
Service Operations Workspace
Knowledge Management
Configure and optimize Agent Workspace and Customer Service Workspace.
Implement case routing, assignment rules, SLAs, and escalation processes.

CSM Portal / Service Portal
Develop and customize CSM Portal and Service Portal components.
Create custom widgets, pages, themes, and reusable portal components.




Integrate portal functionality with backend ServiceNow applications.
Enhance customer self-service capabilities through:
Knowledge Base
Virtual Agent
Catalog Requests
Case Creation and Tracking
Ensure responsive and user-friendly portal experiences.

ITSM
Configure and support ITSM processes including:
Incident Management
Problem Management
Change Management
Request Management
Service Catalog
Knowledge Management
Implement workflow automation using Flow Designer and IntegrationHub.
Design SLA and Operational Level Agreement (OLA) configurations.
Support CMDB and service mapping initiatives.

Relocation Supported: Yes

Visa Sponsorship Approved: No

At Fujitsu, we are committed to an inclusive recruitment process that values the diverse backgrounds and experiences of all applicants. We believe that hiring people from a wide variety of backgrounds makes us stronger, not because it''s the right thing to do, but because it allows us to draw on a wider range of perspectives and life experiences.

Location - Pune,Bengaluru,Chennai,Noida

📌 Senior Technical Consultant Customer Service Management Pune
🏢 Fujitsu
📍 Pune