Roles and Responsibility
Monitor and evaluate the quality of inbound and outbound telephone calls and other customer contact methods.
Document quality issues and performance measures for management review.
Provide feedback and formal education to individuals on the phone.
Develop and implement effective quality control processes.
Collaborate with team members to achieve high-quality standards.
Analyze data to identify trends and areas for improvement.
Job Requirements
Minimum 1 year of experience in quality analysis, preferably in a BPO or call center setting.
Strong knowledge of quality control processes and procedures.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Robust analytical and problem-solving skills.
Experience with quality management tools and software.
A skilled/university degree is required.
📌 Quality Analyst Hyderabad
🏢 TP
📍 Hyderabad
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