Role Description: Customer Service Executive Title: Customer Service Executive Level: Executive Reports to: Sales Manager Section: Sales Vehicle Finance Department: Sales Job Purpose: Customer Service Executive are responsible for managing expectations and developing business solutions for their organizations. They are in charge of creating effective business plans to generate more revenue, increase brand loyalty and improve customer satisfaction

Key Accountabilities:

Lead Generation
Generates lead for deals through interactions with DSE or through channel partners/open market

Customer Relationship Management
End to end customer relationship management including explaining product offerings and resolving sales queries
Cross-selling product offerings to customers
Educates customer with information to build their understanding of issues and capabilities
Goes beyond their day to day work to assist customers in a positive manner

Dealer Relationship Management
Maintaining relationship with assigned dealer

Deal Processing
Collecting all pre-sanction and post sanction documents and performing accurate data entries (RSPM,



SAGE etc)
Internal Stakeholder Management
Interact with operations and credit team in order to ensure smooth processing of loan applications

KPIs:
Units Disbursed
3. st EMI Resolution
RC Collection

Qualification: Any Graduate Experience :
- years work experience only in Vehicle Sales

Skills Competencies

Functional Competencies
Communication Skill
Negotiation Skill
Market/Industry Knowledge
Analytical Skill
Product Knowledge

Behavioural Competencies
Execution Excellence
Customer Centricity

Hiring Parameters:
Should be comfortable to move in the market
Should have learning attitude
Should have bike and license
Should have valuable knowledge of RTO
Should have product knowledge

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Service Executive Ucv Finance Chennai
🏢 Tata Capital
📍 Chennai