Business Continuity Management (BCM)
Business Impact Analysis (BIA)
Business Continuity Planning (BCP)
Risk Assessment & Crisis Management
IT Disaster Recovery (ITDR)
ServiceNow Development:
Integration Skills
REST & SOAP APIs
Integration Hub
MID Server
JSON / XML
Tools & Methodology
Agile / Scrum
JIRA
Confluence
Responsibilities
Design, configure, and customize ServiceNow BCM solutions.
Implement BCP, BIA, ITDR, and continuity workflows.
Develop automation and integrations.
Work with stakeholders to gather requirements.
Participate in Agile sprints and testing (Unit/UAT).
Provide L2/L3 production support.
Prepare technical documentation and mentor junior developers.