Job Description:
Administer and configure the ITSM platform (e.g.| ServiceNow| JIRA| BMC Remedy| Ivanti).
Manage incident| Problem| Change Request| and Asset management processes. Develop and maintain service catalogues| workflows| and automation rules.
Monitor service performance and generate reports on SLAs| KPIs| and trends. Collaborate with IT teams to ensure consistent and productive service delivery.
Support ITIL process implementation and continuous improvement initiatives. Provide training and support to end-users and IT staff on ITSM tools and processes.
Maintain documentation for ITSM configurations| procedures| and policies. Ensure compliance with organizational and regulatory standards.
Essential Skills: Responsible for managing and optimizing the IT Service Management platform and processes to ensure productive delivery of IT services.
This role involves configuring ITSM tools| maintaining service catalogues| managing workflows| and ensuring compliance with ITIL best practices. The ideal candidate will have experience with ITSM platforms and a solid understanding of service management principles.

📌 It Service Management Consulting Chennai (India)
🏢 Tekskills
📍 India