Job Description
Lead end-to-end delivery of enterprise communication initiatives (SMS, Email, Push, WhatsApp, Chatbots, CPaaS)
Own the project lifecycle, including scope, timelines, budget, quality, risks, and stakeholder alignment
Build integrated delivery plans and manage dependencies and critical paths
Drive Agile ceremonies while maintaining executive-level reporting
Lead implementation of notification engines, message orchestration, templates, segmentation, and triggers
Oversee API integrations with CRM, mobile applications, core banking, middleware, and data platforms
Establish governance for compliance, consent management, audit traceability, and data privacy
Maintain RAID logs and manage vendor SLAs
Run UAT, release readiness activities, and post-launch stability monitoring
Optimize communication journeys for engagement, throughput, and cost efficiency

Qualifications
Robust governance, delivery leadership, and vendor management capabilities
Experience with platforms such as Twilio, Infobip, Braze, Adobe Campaign, SendGrid, and Firebase




Knowledge of Agile tools (Jira / Azure DevOps, Confluence) and workflow tools (Visio, Miro, Figma)
Understanding of CI/CD and basic cloud concepts (Azure / AWS / GCP)
Excellent stakeholder communication, negotiation, and executive reporting skills
Robust ownership mindset with a structured problem-solving approach

Experience
7 10 years of total experience, including 4+ years leading communication platform projects
Proven delivery of omnichannel messaging and CPaaS integrations
Experience in regulated settings (privacy, consent, audit, and records management)
Background in API-led and event-driven architectures
Exposure to banking or financial services ecosystems is preferred

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Project Manager Chennai (India)
🏢 Optimum Solutions
📍 India