Job Description Summary:

Customer Quality Engineer will be the face for Quality to various 3M customers in the Chennai region working very closely with them in understanding their current, future and potential Quality requirements/ concerns & taking up them with the CFT to drive resolution in terms of corrective, preventive or improvement actions.

This CQE position will play an key role in ensuring timely resolution of customer concerns and preventing any disruption to assembly operations. In addition, this role will proactively capture the voice of the customer at FATP (Final assembly and testing plant) locations, strengthen customer engagement, and continuously support improvement in the overall customer quality experience.

The Position will also work with local and Global teams to ensure quality issues are resolved on time and work towards achieving zero defect target

Primary Responsibilities include but are not limited to the following:
Handling customer complaints, deployment of containment action to avoid line issues/ stoppage, driving permanent corrective & preventive action in co-ordination with technical & plant teams
Ensure on time Closure of CAPA on customer portals




Negotiation & convincing customer in case of a concern at customer end where there is no quality issue from 3M product
Regularly visits customers to keep up the Quality rhythm.
Participation in trials at customer line for Current Products and preventing Quality concerns
Provide inputs to CFT & manufacturing plant on recent products/ customer complaints based on observations at customer end for necessary corrective / preventive actions
Works closely with global technical and quality teams
Drive projects for achieving customer Quality targets to achieve zero defect
Participates in project planning. Assists in establishing project objectives and priorities.
Maintains an awareness of Quality and works with the regional Technical & sales teams.
Leads customer meetings on Quality complaints/improvement.
Work on necessary quality documentation

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Quality Engineer Chennai
🏢 3M India
📍 Chennai