We are looking for an experienced Head Customer Care to lead and drive customer service operations for a leading NBFC. The ideal candidate should have robust experience in customer experience, complaint management, team leadership, and process improvement within the retail lending industry.
Key Responsibilities
Lead and manage the Customer Care function and a team of ~60 members.
Develop and implement customer service strategies aligned with business goals.
Drive customer satisfaction, retention, and service excellence.
Ensure timely resolution of customer complaints in compliance with RBI guidelines.
Work closely with Credit, Operations, Risk, Business, and Collections teams to enhance the customer journey.
Monitor service KPIs, prepare management dashboards, and drive process improvements.
Ensure adherence to Fair Practices Code and regulatory requirements.
Preferred candidate profile
📌 Head Customer Care Nbfc Chennai
🏢 Artemis Technologies Hyderabad
📍 Chennai
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