Job Summary

We are seeking an experienced ServiceNow Lead and Architect to lead the design, architecture, and implementation of ServiceNow. The ideal candidate will be responsible for defining scalable IT Operations architectures, driving observability and AIOps initiatives, and enabling proactive operations through ServiceNow modules. This role requires solid technical leadership, hands-on architectural expertise, and the ability to work with enterprise stakeholders to transform IT Operations using ServiceNow best practices.

Job Description:Servicenow Developer.
We are looking for a ServiceNow ITAM expert with strong experience in managing hardware and software asset lifecycle using ServiceNow.

Key Responsibilities:
Implement and manage ServiceNow ITAM modules HAM & SAM
Maintain accurate asset lifecycle, compliance, and reconciliation
Handle software license management and optimization
Integrate asset data with CMDB and procurement systems
Support audits and ensure license compliance

Required Skills:
Robust experience in ServiceNow ITAM (HAM/SAM)




Handson with asset lifecycle management and reconciliation
Valuable understanding of IT assets, contracts, and licensing models
ServiceNow ITAM certification is a plus

ITSM:

Technical Skills

Strong experience with:
ServiceNow platform development
JavaScript, Glide APIs
CMDB architecture & governance
ServiceNow Discovery & Service Mapping
Event Management & ITOM modules
TSOM (Telecom Service Operations Management)
Telecom Service Management workflows
REST/SOAP integrations
MID Server configuration
Flow Designer & IntegrationHub

Platform Knowledge
ServiceNow ITSM
CMDB data modeling
ITOM Event Management
Discovery & Service Mapping
TSOM network monitoring integrations

Preferred Qualifications
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
ServiceNow ITOM or CMDB certifications
Experience working in Telecom industry environments
Knowledge of OSS/BSS integrations

Experience with Agile / DevOps practices

📌 Servicenow Developer Itam Pune
🏢 Prodapt Solutions
📍 Pune