Medi assist TPA Health Insurance Executive & Sr Executive Job description

Roles & Responsibility
Receive and check claim documents for completeness and advice employees regarding pending documents, if any.
Track and control documents to ensure TAT of claims/cards as per SLA.
Feedback from Insurers and Corporates.
Additional revenue prospects from existing Corporates.
Managing team and sending daily status & reports

Non voice coordinator
Respond to queries from the employees of the corporate through e-mails.
Maintain weekly reports on claims and queries and the TAT of the same
Escalate issues as per the escalation matrix.
To attend to any other assignments assigned to you from time to time.

Voice coordinator
Respond to queries from the employees of the corporate over Phone
Maintain weekly reports on claims and queries and the TAT of the same
Escalate issues as per the escalation matrix.
To attend to any other assignments assigned to you from time to time.

Thanks & Regards

Hariprasad

📌 Query Handling Customer Support Noida Delhi
🏢 Medi Assist
📍 Delhi