Ensure all departments follow approved SOPs, company policies, and operational processes.
Conduct regular process audits across departments including Sales, CRM, Finance, Production, Digital Marketing, Warehouse,Ecom,Dispatch, Marketing, and Customer Support.
Identify process gaps, bottlenecks, delays, and compliance issues, and recommend corrective actions.
Coordinate with department heads to implement and monitor SOPs effectively.
Track daily, weekly, and monthly process compliance and operational performance.
Prepare management dashboards, MIS reports, compliance reports, and process improvement reports for the Director.
Follow up on pending action items and ensure timely closure.
Standardize workflows and update SOPs whenever business processes change.
Monitor ERP process compliance and ensure accurate and timely data entry by all departments.
Facilitate cross-functional coordination to improve operational efficiency.
Conduct employee training and awareness sessions on SOPs and process updates.
Support internal audits and management review meetings.
Drive continuous process improvement initiatives to enhance productivity, quality, and customer satisfaction.

📌 Process Coordinator New Delhi
🏢 lakdi.com
📍 New Delhi