Responsibility
Fleet Operations Management
Manage daily deployment, utilization, and turnaround of the assigned vehicle fleet (2W/3W/4W/LCV).
Monitor hub-level fleet KPIs: uptime, breakdown TAT, cost-per-km, and delivery SLA.
Coordinate preventive and breakdown maintenance with empanelled garages.
Ensure 100% statutory compliance PUC, insurance, fitness certificates, RTO permits.
Rider Capacity Planning

Forecast rider headcount requirements based on daily order volumes, seasonality, and hub coverage.
Maintain an active talent pipeline — aggregator networks, walk-in drives, referral programs.
Track rider-to-order ratio and flag capacity gaps 48 hours in advance to leadership.
Plan for surge coverage: festival seasons, peak demand, attrition spikes.
Full Cycle Rider Onboarding & Offboarding

This is the primary Grade 8 accountability. The Fleet Manager owns every stage of the rider

lifecycle — pre-joining, active deployment, and structured exit — as detailed in the sections below.
Performance & Compliance Management
Track daily rider performance: deliveries per day, on-time %, attendance, and customer

ratings.
Conduct weekly performance reviews and initiate corrective action plans for

underperformers.




Maintain a zero-tolerance policy on traffic violations, vehicle misuse, and cash fraud.
Reporting & Analytics
Submit daily/weekly MIS on fleet utilization, rider headcount, onboarding pipeline, and

attrition.
Maintain accurate data on FMS, HRMS, and delivery platforms at all times.

Qualifications & Skills

Required
Graduate or MBA in Logistics, Supply Chain, Operations, or HR.
2–7 years in fleet / last-mile logistics operations with direct rider / driver management

experience.
Hands-on experience managing rider onboarding, offboarding, and lifecycle operations.
Working knowledge of Vahan portal, DigiLocker, and statutory compliance for gig/contract

workforce.
Proficiency in FMS, GPS tracking platforms, delivery apps, and HRMS tools.
Solid documentation discipline — zero-gap record-keeping on all rider files.

Preferred
Prior experience in e-commerce, quick-commerce, 3PL, or FMCG last-mile logistics.
Exposure to gig workforce management, CLRA compliance, and labour law for contract

riders.
Familiarity with platforms: Fleetx, TrackoBit, Shadowfax, Delhivery, Shadowfax FMS. Certification in fleet management, logistics, or HR operations (CILT, APICS, SHRM)

📌 Last Mile Fleet Manager Bangalore Rural
🏢 Yellow Box HR Services
📍 Bangalore Rural