POSITION SUMMARY

FRE – Connectivity and Manage Services

Job responsibility involves spearheading and driving various initative for turnaround performance for various customer related parameters. Role involves Stake holder management , Team management , Capablity building , Analytical skills. Job role

Skill Required
Should have solid understanding wrt various process for customer management. Like Installation , Fault repair & Recovery for customer on offnet and onnet.
Having excellent operation knowledge of MPLS/SDH/GPON & Fiber Technology.
Should take lead in rolling out initative for proactive actions for fault reduction activities.
Have been well versed with various processes & tools used in wireline operation activity
Strong analytical Skills for trend and insight for continuous improvement
Should be able to able to drive and monitor complete CPE Recovery process.
Should be able to able to drive and monitor complete Fault management process.



This will involve various SIP implementation.
Should be able to standardize the best practices across all zones for network and customer uptime improvement.
Should be well versed with latest technology like SD-Wan , Wi-Fi , GPON etc.
Should be highly solution oriented for providing permanent resolution to customer or network issue.
Should be able to drive and maintain updates on the various development for network improvement projects.
Should lead the actions for continuous improvment with other stake holder.
Understanding and improving manpower productivity norms for ground staff
Should have positive communication skills and valuable stakeholder management.

Key Result Areas
FONI
Proactive alarms clearance
SIP Tracking
Site Preventive maintenance
Proactive Repeat
CPE Recovery
Predictive churn management

📌 Network Field Engineer New Delhi
🏢 Shyam Spectra
📍 New Delhi