Key Responsibilities - Learning & Development Strategy
Develop and execute the annual Learning & Development calendar.
Identify organizational training needs through Training Need Analysis (TNA).
Design structured learning programs aligned with business goals.
Build competency-based learning paths for all restaurant positions.

Induction & Onboarding
Conduct Recent Employee Orientation programs.
Ensure all current hires complete induction before deployment.
Monitor onboarding effectiveness and probation learning progress.

Restaurant Operations Training - Deliver operational training for:
Customer Service Excellence
SOP Compliance
Food Safety & Hygiene
Grooming & Qualified Etiquette
POS System Training
Guest Complaint Handling
Upselling Techniques
Product Knowledge
Cash Handling
Teamwork & Communication

Leadership Development
Develop Restaurant Managers, Assistant Managers, Shift Managers, and Team Leaders.
Conduct supervisory and leadership workshops.
Coach managers on people management and performance improvement.





Compliance & Quality Training
Ensure mandatory training on Food Safety, FSSAI, HACCP, Fire Safety, and Workplace Safety.
Coordinate with QA and Operations teams to improve audit scores.
Conduct refresher training based on audit findings.

Performance Improvement
Evaluate training effectiveness using assessments and observations.
Identify performance gaps and implement corrective training.
Track employee productivity improvements post-training.

Training Administration
Maintain training records, attendance, certifications, and employee learning history.
Prepare monthly Learning & Development MIS and dashboards.
Maintain digital training content, manuals, SOPs, and presentations.

Stakeholder Collaboration
Partner with Operations, QA, HR, and Central Kitchen teams.
Support new restaurant openings, menu launches, and process changes through training.

📌 Trainer Chennai
🏢 SPI Diners
📍 Chennai