Job Summary

Reservations Executive

Business Unit: Taj Palace, Recent Delhi

Department: Commercial

Behavioural Competencies
Process Excellence
Result Orientation
Cooperative Engagement
Change Championship
Growth Mindset
Guest Centricity
Personal Effectiveness
Manage room and safari reservation requests received through telephone, email, online channels, and travel partners while ensuring prompt and accurate confirmations.
Provide guests with detailed information regarding accommodation options, safari packages, rates, availability, policies, and special promotional offers.
Update reservation systems with accurate booking information, guest preferences, payment details, and special requests to ensure seamless guest experiences.
Coordinate closely with front office, sales,



and operations teams to optimize occupancy levels and ensure productive allocation of accommodations.
Process booking modifications, cancellations, refunds, and waitlists while adhering to company policies and reservation procedures.
Monitor reservation trends, prepare occupancy reports, and assist management with forecasting and revenue optimization activities.
Respond professionally to guest inquiries, travel agents, and corporate clients while maintaining high service standards and timely communication.
Ensure confidentiality of guest information and compliance with Taj Safaris' reservation policies, quality standards, and hospitality guidelines.

📌 Reservations Executive New Delhi
🏢 Taj Safaris
📍 New Delhi