Group Company: Max Bupa Health Insurance Co. Ltd.

Designation: Executive - Complaints and Escalations (Non Sales147), Senior Executive - Complaints and Escalations (Non Sales146)

Office Location: National Operating Centre Recent Delhi (HO)

Years of experience: 2 to 4

Salary Range: INR to

Position description: The job holder would be responsible handling complaint cases. Would also be handling emails and customer letters.
The job holder would specifically need to follow the Max Bupa service protocols while handling critical cases

Primary Responsibilities:
Ensure closure of all complaints within internal TAT.
Ensure 100% RCA for all complaints.
Average number of days in resolving the complaints should not be more than 7 days
Process improvement and sharing best practices
Retention of customers

Additional Responsibilities:

Reporting Team
Reporting Designation: General Manager - Complaints and Escalations (Non Sales_144)
Reporting Department: Complaints Escalations (CSO 7a)

Educational qualifications preferred
Category: Bachelor's Degree
Field specialization:
Degree:
Academic score:
Institution tier:

Required Certification/s:





2 - 4 years of experience in back office operations in a service
industry

Required Training/s:

Required work experience
Industry:
Role:
Years of experience: to

Key Performance Indicators:
Complaint Resolution
RCA Of complaints
Complaints resolution time
Audits

Required Competencies:

Required Knowledge:

Required Skills:
Knowledge of MS Office
Good interpersonal and analytical skills required
Customer service oriented
Drive for high achievement
Eagerness for learning recent processes and systems
Pro-active approach in issue resolution
Focused outlook for achieving results

Required abilities
Physical:
Other:

Work Setting Details:

Specific requirements
Travel:
Vehicle:
Work Permit:

Other details
Pay Rate:
Contract Types:
Time Constraints:
Compliance Related:
Union Affiliation:

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Senior Executive Complaints & Escalations New Delhi
🏢 Niva Bupa
📍 New Delhi