Position Overview:

Location: Mumbai (Onsite)

Role: Spanish Expert

Shift: US Shift (Rotational shift with 2 weekly offs)

CEFR Level TBD

We are seeking a highly skilled and detail-oriented Spanish-speaking skilled to support our eCommerce operations and client services teams. The role focuses on managing Spanish-language marketplaces, assisting sellers and customers, and ensuring smooth communication with Spanish-speaking stakeholders.

Key Responsibilities Seller & Customer Support
Respond to seller and customer queries in Spanish via email, chat, or calls.
Resolve issues related to product listings, order fulfilment, returns, and payments. Content & Catalog Management
Translate, proofread, and localize product titles, descriptions, and FAQs into Spanish.




Ensure accuracy and compliance with marketplace guidelines. Operational Coordination
Collaborate with internal teams to resolve order issues, cancellations, and SLA breaches.
Track and report performance metrics for Spanish-language marketplaces.

Quality & Process Improvement
Identify recurring issues and suggest process enhancements.
Maintain high CSAT and NPS scores for Spanish-language support.

Preferred Candidate Profile
Neutral Spanish accent with excellent written and spoken communication.
Prior experience in eCommerce operations or customer support.

Solid problem-solving skills and attention to detail

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