About the Role:

We are looking for a customer-focused, enthusiastic Customer Service Executive for the Travel Domain to assist customers with travel-related queries, bookings, cancellations, modifications, refunds, and overall travel support, with hands-on experience in GDS systems.

The ideal candidate should have strong communication skills, problem-solving abilities, and a passion for delivering excellent customer experiences.

Key Responsibilities:

Customer Support:
Handle customer queries via phone, email, chat, or social media.
Assist customers with flight, hotel, holiday package, visa, and travel insurance inquiries.
Provide accurate information regarding booking policies, baggage rules, cancellation charges, refunds, and travel updates.
Resolve customer complaints in a professional and timely manner.

Booking & Reservation Support:
Process flight, hotel, and holiday bookings.
Assist customers with itinerary changes, rescheduling, cancellations, and refunds.
Coordinate with airlines, hotels, vendors, and travel partners when required.

Issue Resolution:
Handle escalations and ensure customer satisfaction.
Troubleshoot booking/payment issues.




Maintain high service quality standards and response times.
Documentation & Systems:
Update CRM systems with customer interactions.
Maintain proper records of cases and follow-ups.
Ensure compliance with company policies and travel regulations.

Work Schedule:
This role will be based on a shift system, including weekends and public holidays.
Candidates should be versatile to work in rotational shifts as per business requirements.

Required Skills:
Excellent verbal and written communication skills.
Strong customer handling and interpersonal skills.
Ability to work under pressure and handle difficult situations.
Basic computer knowledge and CRM tools experience.
Valuable understanding of travel industry processes and terminologies.
Problem-solving mindset.
Versatile to work in rotational shifts/weekends if required.

Preferred Qualifications:
Graduates can apply.
25 years of experience in Customer Service / Travel Support / BPO / OTA preferred.
Experience with GDS systems such as Amadeus, Galileo, and Sabre.
IATA certification will be an added advantage.

📌 Customer Service Executive/sr Executive Delhi Aerocity Travel Domain New Delhi (India)
🏢 Adventure India Journey
📍 India