Collection executive Key Responsibility Areas (KRA)
Collection Target Achievement
Maintain minimum 84% same-day collection for assigned branches.
Ensure 95% collection within +1 month and 96% within 3 months.
Take full ownership of the assigned branch-wise portfolio.
Reminder & Follow-Up Calls
Make timely reminder calls, messages, and emails to customers:
Before due date
On due date
Post due date (in case of delay)
Ensure continuous follow-up until payment is received.
Daily Case Handling
Work on pending and upcoming collection cases of assigned branches.
Ensure 100% coverage of all assigned cases daily.
Update call status and remarks in the system properly.
Coordination with Teams
Coordinate with Branch Team, Relationship Managers, and Credit Managers for case updates.
Share critical cases and take support for faster resolution.




Escalation & Recovery Support
Identify default or high-risk customers and escalate to the Collection Manager.
Coordinate for field visits/recovery actions when required.
Customer Handling
Maintain skilled and polite communication with customers.
Build positive relationships to ensure timely payments and repeat discipline.
Reporting & System Update
Maintain daily call logs, payment updates, and follow-up records.
Ensure all data is updated in the system accurately and on time.
Compliance & Conduct
Follow all company policies and legal guidelines during collections.
Avoid any unethical or forceful communication.

📌 Collection Executive/tracer New Delhi
🏢 Bharat Fincare
📍 New Delhi