We are seeking a detail-oriented and results-driven candidate to lead post-sales service, product inspection, quality control, warranty cost reduction, vendor coordination, and customer satisfaction initiatives. The ideal candidate will have solid expertise in product service (Lighting, Fans, Electronic Accessories), technical training, CRM utilization, and IT system integration to support after-sales excellence.

Key Responsibilities:
Team leadership
Overlook the service operation
Develop & implement service Policy & strategy
Customer service & response to customer feedback
Performance monitoring & review.
Co-ordination with Cross function team for Market defective analysis & Closure.
COPQ Monitoring & control.
Reporting & budgeting the monthly performance with Management.
Under warranty cost analysis & continuous reduction.
Complaint Resolution & Network Expansion
Warranty Management & Vendor Coordination




Warehouse Inventory Audits & Product revalidation management.
Product Quality Inspection & Control
Excellent communication skill

Key Skills Required:
Solid analytical and problem-solving skills
Experience in after-sales service, especially in lighting and fan products
Familiarity with CRM, MRMS, and inventory tools
Effective communication and vendor negotiation skills
Knowledge of warranty management and quality control standards (CAPA, 8D)
Team management and training capability

Qualifications & Experience:
Bachelors Degree in Engineering (Electrical/Electronics/Mechanical) or related field
Experience in product quality, service operations, or technical support
Proven track record in warranty cost reduction, vendor coordination, and process automation

📌 Urgent Opening I Agm After Sales Service Noida
🏢 Halonix Technologies
📍 Noida