Role & responsibilities :
5 to 10+ years of experience in IT Service Management / IT Operations with robust focus on CMDB and ITOM
Strong expertise in CMDB design, implementation, and governance, including CI lifecycle management and relationship mapping
Hands-on experience with ServiceNow Discovery, including MID Servers, probes, patterns, and credential management
Experience in Service Mapping and dependency mapping across enterprise applications
Robust knowledge of ITOM modules such as Event Management, Orchestration, and Cloud Discovery
Experience in CMDB data reconciliation, normalization, and data quality management
Good understanding of ITIL processes (Incident, Problem, Change, Release) and their integration with CMDB
Exposure to integration with external data sources (e.g., monitoring tools, infrastructure platforms)
Familiarity with scripting or automation (JavaScript / PowerShell / APIs) for CMDB & Discovery customization
Robust analytical, troubleshooting, and stakeholder communication skills.
Design, implement, and maintain the Configuration Management Database (CMDB) ensuring accuracy, completeness, and integrity of CI data
Configure and manage ServiceNow Discovery, including probes, sensors,



and MID servers for automated CI population
Establish and enforce CMDB governance policies, naming conventions, and data standards
Perform CMDB audits, reconciliation, and data quality improvements to maintain trusted configuration data
Lead and support Service Mapping initiatives to map business services and their dependencies
Configure and support ITOM modules (Event Management, Orchestration, Discovery) to improve operational visibility
Integrate CMDB with external tools and data sources (monitoring, infrastructure, cloud platforms)
Collaborate with infrastructure, application, and platform teams to ensure accurate CI population and relationship mapping
Provide reporting and insights on CMDB health, coverage, and data quality metrics
Support incident, problem, and change management processes using accurate CMDB data
Drive continuous improvement and automation initiatives across CMDB and ITOM processes
Maintain detailed documentation, SOPs, and configuration standards.

Certifications:
ServiceNow CSA
CIS (Discovery / CMDB / ITOM preferred)

📌 Servicenow Cmdb & Itom Engineer Delhi
🏢 Tata Consultancy Services
📍 Delhi