A Sr. Catalog Specialist (Japanese/Portuguese/Polish) is an individual who is able to operate with minimal direction. The role requires performing tasks using fair judgment in understanding and applying existing operational procedures. In addition, the Senior Associate focuses on improving the quality of team results, prepares reports for leadership, assesses learnings and recommends current trainings, performs root cause analysis, and proposes permanent fixes to problems.

Key job responsibilities :

The main responsibilities of the Senior Associate (Japanese/Portuguese/Polish) include, but are not limited to:
• Handle end-to-end processes and related tools in order to achieve business goals.
• Handle the day-to-day volumes of the assigned tasks and ensure the given SLA are met per quality standards
• Maintain records of day-to-day work by updating trackers to reflect work done




• Support and implement improvement ideas in order to increase process efficiency.
• Monitor individual KPIs (productivity, quality, utilization, etc.), create reports, raise the flag, and dive deep on deviations.
• Share knowledge and best practices with the team through email, shadowing sessions, and workshops.
• Train and mentor other Associates to ensure a quick ramp-up.
• Flag any process updates received from stakeholders to the Manager.

Eligibility :
Any recognized UG Degree is mandatory
Language Certification is mandatory: Japanese (N3/N2/N1)/Portuguese/Polish with B2/C1/C2/ Advance Diploma
Excellent Communication Skills in English is required
Excellent Reading & Writing skills in Japanese/Portuguese/Polish is required

📌 Language Specialist Portuguese / Japanese / Polish Delhi
🏢 Amazon
📍 Delhi