Role & responsibilities
Handle inbound and outbound customer calls professionally.
Resolve customer queries and provide accurate information regarding products and services.
Maintain a high level of customer satisfaction through prompt and courteous communication.
Record customer interactions and update information in the system.
Prepare and maintain basic documentation, reports, and customer records.
Coordinate with internal teams to ensure timely resolution of customer concerns.
Follow up with customers regarding service requests and feedback.
Ensure compliance with company processes and documentation standards.

Eligibility Criteria
Gender: Female Candidates Only
Education: Any Graduate
Experience: 03 years in Customer Care, Customer Support, Telecalling, or a similar role.
Freshers with excellent communication skills are also welcome to apply.





Required Skills
Fluent in Bengali (Mandatory).
Excellent verbal and written communication in English (Mandatory).
Good interpersonal and customer-handling skills.
Basic knowledge of MS Office (Word, Excel, Outlook).
Robust documentation and record-keeping abilities.
Ability to multitask and work in a rapid-paced workplace.
Positive attitude with a customer-centric approach.

Job Location : Netaji Subhash Place (NSP), Delhi

Preferred Candidate Profile
Strong communication and problem-solving skills.
Well-organized with attention to detail.
Professional, confident, and customer-oriented.
Immediate joiners will be preferred.

📌 Bengali Customer Care New Delhi (India)
🏢 Wings Pharmaceuticals
📍 India