Job Purpose
This position is open with Bajaj Finance ltd.Culture Anchor:Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organizations policiesAct with Integrity
Duties and Responsibilities
Customer Service - TAT, Tokens, customer complaints and NSR/SR closure Management
Daily cash collection / updating and deposition Checking and updating agency/branch walk-in collection.
Cross selling the insurance and other products to walk in customers
Cash Customer Service /NPS and Audit Queries
Service branch maintenance and control
Consistent increase in penetration of CDM/Kiosk
Manage escalations with teams (Centralize/HO) for end to end resolution
Petty cash management
Maintain minimal errors in audit report published by HO.

Required Qualifications and Experience
Understanding of cash customer service related processes and policies.
Graduate/Post graduate fresher/with experience
Ability to work independently and towards deadlines.
Effective oral and written communication skills

📌 Senior Executive Operations And Service New Delhi
🏢 Bajaj Finance
📍 New Delhi