Key Responsibilities:
Lead day-to-day support of middleware components, focusing on IBM MQ and IBM BAW, ensuring minimal downtime for business-critical airport systems.
Monitor message queues, channels, and workflow health across production and non-production settings.
Investigate and resolve incidents, integration failures, and workflow issues within SLA timelines.
Coordinate with application, infrastructure, and operations teams to analyze and troubleshoot end-to-end issues.
Perform root cause analysis for recurring incidents and suggest long-term fixes or process improvements.
Handle middleware changes and deployments via change management processes.
Maintain up-to-date documentation including queue/channel maps, workflow diagrams, and runbooks.

Required Skills & Experience:
Bachelor’s degree in Engineering, Computer Science, or equivalent.
8+ years of experience in middleware and integration support, preferably in aviation or transport IT systems.(Lead-L3 Support)




3+ years of experience in middleware and integration support, preferably in aviation or transport IT systems.(L2 Support)
Hands-on experience in IBM MQ administration (Queue Managers, Clustering, HA setup).
Robust understanding of IBM BAW for supporting automated business workflows and case management.
Familiarity with integration patterns and messaging protocols (REST, SOAP, JMS, etc.).
Solid experience in system monitoring, incident management, and performance troubleshooting.
Knowledge of ITIL processes and airport IT systems (e.g., AODB, RMS, FIDS, BHS integration) is highly desirable.
Ability to work in a 24x7 support setting including on-call availability for critical issues.
Support upgrades, patching, and routine maintenance in coordination with vendor and internal stakeholders.
Ensure middleware platforms meet required security, compliance, and audit standards (ISO 27001, etc.).

📌 Lead – Middleware & Integration Aviation Domain Delhi
🏢 Gudah Consultants
📍 Delhi