Key Responsibilities
Lead and coordinate response activities for major incidents to ensure timely resolution and minimal business impact.
Facilitate bridge calls / war rooms to bring together technical teams, vendors, and stakeholders.
Ensure transparent and consistent communication to senior management, affected users, and support teams throughout the incident.
Drive incident triage, escalation, and prioritization to restore service quickly.
Collaborate with resolver teams to identify root cause and implement fixes or workarounds.
Prepare and deliver Major Incident Reports (MIRs) and Post-Incident Reviews (PIRs).
Ensure incidents are properly documented and closed with complete and accurate information.
Identify prospects for process improvement and contribute to the development of MIM procedures, runbooks, and playbooks.
Maintain close relationships with Problem Management and Change Management teams to prevent recurrence.
Participate in on-call rotations or after-hours incident management as required.
1) it is 24*7 support
2)We have the project requirement is for 3-6months, to start off
3)We are looking for people with up to 5years experience.