Job Description: Senior Executive/ Assistant Manager Business

Policy Enforcement

Function: Business Policy Enforcement Naukri.com

Reports To: Manager/Senior Manager – Business Policy Enforcement

Location: Noida

Experience: 2–5 years (preferably in Trust & Safety or Business Policy Enforcement operations)

About the Role:

The Business Policy Enforcement team safeguards the integrity of the Naukri platform by monitoring, investigating, and acting on account security, fraud, and policy-violation signals across recruiter and client accounts. This role will own end-to-end execution across processes ensuring high-quality, timely resolution while identifying trends and driving process improvements.

Key Responsibilities
Investigate and action cases for both email and call channels.
Maintain accurate daily/weekly/monthly production logs (volumes, production hours, TAT) across all processes.
Support preparation of monthly KPI decks capturing volume trends, MoM movement, and root-cause commentary for spikes/drops.
Flag process gaps or unusual trend spikes to leads for policy or system-level fixes.




Support automation/migration initiatives .

Required Skills & Competencies
Strong analytical and investigative mindset with attention to detail.
Ability to handle high-volume email/call-based case queues while meeting TAT and quality benchmarks.
Comfortable working with data — MoM trend analysis, Excel/reporting tools, and basic dashboarding.
Good understanding of fraud patterns and account security concepts.
Excellent written and verbal communication for client/recruiter interactions and escalation handling.
Ability to work independently, prioritize across multiple concurrent processes, and meet deadlines in a quick-paced setting.
Comfortable with rotational timings / shifts.

Valuable to Have
Prior experience in trust & safety, fraud/risk or Business Policy Enforcement operations.
Experience working with recruitment platforms or marketplace trust teams.

Qualification

Graduate in any discipline (Business Administration or Operations is preferred

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