Role Objective :

To manage end-to-end servicing of UNO tickets,ensuring timely resolution, high accuracy, and adherence to defined SLAs whilesupporting sales and internal stakeholders.

Key Responsibilities :

Handle and resolve UNO service tickets end toend within defined TAT/SLA
Coordinate with dependent functionsto address queries, escalations, and operational issues
Ensure accurate processing of service requests with minimal rework or errors
Track, monitor, and follow up on pending and aging tickets
Escalate critical or SLA-breaching cases to relevant stakeholders promptly
Maintain service quality, compliance, and documentation standards
Provide backup support during peak volumes or business exigencies

Key Skills Competencies :

Solid understanding of servicing processes andticketing systems




Positive coordination and communication skills
High attention to detail and accuracy
Ability to manage high volumes under tight timelines
Problem-solving mindset with ownership and accountability

Educational Qualification :

Graduate in any discipline

Experience :

13 years of experience in operations,servicing, or insurance support role preferred

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Senior Executive Branch Operations Service, Support And Psd Noida (India)
🏢 Niva Bupa
📍 India