Service Desk Engineer:-
Should have valuable communication and technical knowledge. Serve as the first point of contact for customers seeking technical assistance over the phone or email.
Must have experience in Incident Management, Service Request Management, and Vendor Management.
Perform remote troubleshooting through diagnostic techniques and pertinent questions.
Determine the best solution based on the issue and details provided by customers.
Walk the customer through the problem-solving process.
Direct unresolved issues to the next level of support personnel
Record events and problems and their resolution in logs.
Follow-up and update customer status and information.
Pass on any feedback or suggestions from customers to the appropriate internal team.
Identify and suggest possible improvements on procedures.
we need immediate joiners
📌 Service Desk Engineer Ii Immediate Joiner Ii Okhla New Delhi
🏢 Progressive Techserve
📍 New Delhi
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