Role & responsibilities
Handle inbound and outbound customer service calls related to technical issues.
Diagnose and troubleshoot technical problems over the phone.
Provide accurate and courteous technical support to customers.
Document customer interactions and troubleshoot steps accurately.
Collaborate with internal teams to escalate and resolve complex issues.
Maintain up-to-date knowledge of company products and services.
Preferred candidate profile
Minimum 1 yr. experience required in the US Voice process in the BPO.
Comfortable for Night shift.
Undergraduate can also apply.
Perks & Perks
Salary upto 5 LPA
Attractive Incentives
Both Side cab facility
5 Days working
2 days rotational off
📌 Us Technical Support/voice Process Noida
🏢 Tech Mahindra
📍 Noida
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