Job Description: Senior Executive/ Assistant Manager – Business Policy Enforcement

Function: Business Policy Enforcement – Naukri.com

Reports To: Manager/Senior Manager – Business Policy Enforcement
Location: Noida
Experience: 2–5 years (preferably in Trust & Safety or Business Policy Enforcement operations)

About the Role:

The Business Policy Enforcement team safeguards the integrity of the Naukri platform by monitoring, investigating, and acting on account security, fraud, and policy-violation signals across recruiter and client accounts. This role will own end-to-end execution across processes ensuring high-quality, timely resolution while identifying trends and driving process improvements.

Key Responsibilities
Investigate and action cases for both email and call channels.
Maintain accurate daily/weekly/monthly production logs (volumes, production hours, TAT) across all processes.
Support preparation of monthly KPI decks capturing volume trends, MoM movement, and root-cause commentary for spikes/drops.
Flag process gaps or unusual trend spikes to leads for policy or system-level fixes.
Support automation/migration initiatives.





Required Skills & Competencies
Strong analytical and investigative mindset with attention to detail.
Ability to handle high-volume email/call-based case queues while meeting TAT and quality benchmarks.
Comfortable working with data — MoM trend analysis, Excel/reporting tools, and basic dashboarding.
Good understanding of fraud patterns and account security concepts.
Excellent written and verbal communication for client/recruiter interactions and escalation handling.
Ability to work independently, prioritize across multiple concurrent processes, and meet deadlines in a rapid-paced workplace.
Comfortable with rotational timings / shifts.

Valuable to Have
Prior experience in trust & safety, fraud/risk or Business Policy Enforcement operations.
Experience working with recruitment platforms or marketplace trust teams.

Qualification

Graduate in any discipline (Business Administration or Operations is preferred).

Kindly check and acknowledge me on the same mail.

📌 Business Policy Enforcement Infoedge Naukri Com Noida
🏢 Info Edge
📍 Noida