Server Administration
Manage and support Windows Server setting.
Monitor server health, performance, and availability.
Handle Active Directory, DNS, DHCP, Group Policy, and file server management.
Perform server installation, configuration, patching, and upgrades.
Troubleshoot hardware and software-related server issues.

Exchange Support
Administer and support Microsoft Exchange workplace.
Create and manage user mailboxes, distribution groups, and mail flow policies.
Troubleshoot email delivery, Outlook connectivity, and synchronization issues.
Manage backup and recovery of Exchange databases.
Coordinate with OEM/vendors for critical issues.

Network Support
Monitor and troubleshoot LAN/WAN/network connectivity issues.
Configure and support switches, routers, firewalls, and Wi-Fi infrastructure.
Handle IP addressing,



VLAN configuration, and network performance monitoring.
Coordinate with ISP/vendors for link outages and network escalations.
Ensure network security and compliance standards are maintained.

Client Support & Operations
Provide onsite technical support to end users and client IT teams.
Attend incidents, service requests, and escalations within defined SLA timelines.
Maintain daily health check reports and incident documentation.
Coordinate with remote support teams for issue resolution.
Participate in preventive maintenance activities.
Ensure proper asset management and documentation.

📌 Senior Engineer Customer Support Noida
🏢 ccs computers
📍 Noida